Terms of service


Terms of Service

Last Updated: 11th May 2026

Welcome to Rovenza.Store(“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website and services, including purchases made through Rovenza.Store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility & Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental/guardian supervision.

  • The information you provide is accurate, current, and complete.

  • You will maintain the confidentiality of your account credentials.

You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts found to be engaging in fraudulent, abusive, or unlawful activities.

2. Products & Services

[STORE NAME] offers products for sale through our website. Product availability may change without notice.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities purchased

  • Refuse service to any customer at our discretion

Certain products may be available exclusively online and may have limited quantities.

3. Product Descriptions & Accuracy

We strive to ensure all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may vary slightly depending on screen settings.

  • Minor variations in packaging, design, or specifications may occur.

  • We do not guarantee that all information is entirely error-free.

If any information is inaccurate, we reserve the right to correct errors without prior notice.

4. Pricing & Payment

All prices listed on Rovenza.Store are shown in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You are authorized to use the payment method provided.

  • Payment information submitted is accurate.

  • Full payment must be received before order processing.

We reserve the right to:

  • Modify pricing at any time without notice

  • Correct pricing errors

  • Cancel orders resulting from pricing mistakes

Accepted payment methods may include debit cards, credit cards, UPI, net banking, wallets, cash on delivery (if available), and third-party payment providers.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

After placing an order, you may receive an order confirmation email. This confirmation does not constitute final acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit purchase quantities

  • Cancel suspicious or fraudulent transactions

  • Request additional verification before processing

If payment has already been made for a canceled order, an appropriate refund will be initiated.

6. Shipping & Delivery

We aim to process and ship orders within 3-5Days unless otherwise specified.

Estimated delivery times are approximate and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High demand periods

  • Unexpected logistical disruptions

We are not liable for delays beyond our reasonable control.

Customers are responsible for providing accurate shipping details. We are not responsible for failed deliveries caused by incorrect addresses.

7. Returns, Replacements & Refunds

Please review our Return & Refund Policy for complete details.

In general:

  • Return requests must be made within 2Day of delivery.

  • Returned items must be unused and in original packaging where applicable.

  • Certain items may not qualify for returns due to hygiene, customization, or product type.

Refunds, where approved, will be processed to the original payment method within 3-5Days.

We reserve the right to reject return requests that do not meet policy requirements.

8. Prohibited Uses

You agree not to use the website for:

  • Illegal or unauthorized activities

  • Fraudulent transactions

  • Uploading malicious software or harmful code

  • Violating intellectual property rights

  • Harassing, abusing, or threatening others

  • Attempting unauthorized access to systems or customer information

Violation of these terms may result in immediate account termination and legal action where applicable.

9. Intellectual Property

All content on Rovenza.Store, including:

  • Logos

  • Images

  • Product descriptions

  • Website design

  • Graphics and branding

is owned by or licensed to Rovenza.Store and protected under applicable intellectual property laws.

Unauthorized use, copying, or reproduction is prohibited.

10. Third-Party Services

We may use third-party platforms and providers for:

  • Payment processing

  • Logistics and shipping

  • Marketing services

  • Analytics tools

Your use of such services may also be subject to their respective terms and privacy policies.

11. Limitation of Liability

To the maximum extent permitted by law, Rovenza.Store shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Delivery delays beyond our control

  • Technical interruptions or website downtime

  • Product misuse by customers

Our total liability, if any, shall not exceed the amount paid by the customer for the purchased product.

12. Disclaimer of Warranties

Products and services are provided on an “as is” and “as available” basis unless explicitly stated otherwise.

We do not guarantee uninterrupted access to the website or that all products will meet every individual expectation.

13. Indemnification

You agree to indemnify and hold harmless Rovenza.Store, its owners, affiliates, employees, and service providers from claims, damages, liabilities, or legal expenses arising from your misuse of the website or violation of these Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Siliguri

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms, please contact:

Rovenza.Store
Email: rovenza.store@gmail.com
Business Address: Siliguri,West Bengal

Customer Support Hours: 10Am-6Pm