Shipping policy

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Shipping Policy

Last Updated: 11th May 2026

At Rovenza.Store, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within  1day after payment confirmation.

Please note:

  • Orders are processed only on business days (excluding weekends and public holidays).

  • During high-demand periods, holidays, or promotional sales, processing may take slightly longer.

  • Orders placed after business hours may be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email or message.

2. Shipping Methods Available

We offer the following shipping methods depending on your location and product availability:

Standard Shipping

Estimated delivery time: 3-5 BUSINESS DAYS

Express Shipping (If Available)

Estimated delivery time: 1-3 BUSINESS DAYS

Cash on Delivery (COD) (If Available)

Available for selected locations only.

Shipping options may vary based on delivery location, courier availability, and product type.

3. Delivery Timeframes

Domestic Shipping (India)

Estimated delivery time: 3-5 BUSINESS DAYS

International Shipping (If Applicable)

Estimated delivery time: [7-15 BUSINESS DAYS]

Please note that delivery timelines are estimates and may be affected by:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Remote delivery areas

  • Unexpected logistics issues

We appreciate your patience if delays occur.

4. Shipping Costs

Shipping charges are calculated during checkout.

Typical shipping charges may include:

  • Standard Shipping: 50 Rs.

  • Express Shipping: 100 Rs.

  • Free Shipping: Available on orders above MINIMUM ORDER VALUE 1999 Rs.

Shipping fees are non-refundable unless otherwise stated.

5. Tracking Information

Once your order has been shipped, tracking information will be sent to your registered email or phone number.

Tracking details may include:

  • Courier partner name

  • Tracking ID/Tracking link

  • Shipment updates

Please allow [24-48 HOURS] for tracking updates to become active after shipment.

If you do not receive tracking information, contact us at rovenza.store@gmail.com.

6. Delivery Issues & Delays

If your package is delayed, missing, or marked as delivered but not received, please contact us immediately at rovenza.store@gmail.com.

Before contacting support, we recommend:

  • Checking with neighbors or family members

  • Verifying your shipping address

  • Contacting the courier service directly

We are not responsible for delays caused by:

  • Incorrect shipping details provided by customers

  • Courier disruptions

  • Natural disasters or unforeseen events

  • Customs delays (for international orders)

However, we will do our best to assist you in resolving any shipping concerns.

7. International Shipping (If Applicable)

We currently offer international shipping to selected countries.

Please note:

  • Delivery times may vary depending on destination country.

  • Customs duties, import taxes, or local charges may apply and are the customer's responsibility.

  • We are not responsible for delays caused by customs clearance.

Please check your country’s import regulations before placing an order.

8. Incorrect Shipping Address

Customers are responsible for entering accurate shipping information.

If you entered the wrong address:

  • Contact us immediately at rovenza.store@gmail.com

  • Address changes cannot be guaranteed after shipment

  • Additional shipping charges may apply for re-delivery

9. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within [7 DAYS] of delivery or expected delivery date.

Please include:

  • Your order number

  • Photos of damaged items (if applicable)

  • Description of the issue

We will review your request and work toward a fair resolution.

10. Contact Us

For any shipping-related questions, contact us:

Rovenza.Store
Email: rovenza.store@gmail.com
Support Hours: [MONDAY-SATURDAY, 10 AM – 6 PM]