Refund policy
Return & Refund Policy
Last Updated: 11th May 2026
At Rovenza.Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
1. Return Eligibility Criteria
To be eligible for a return, the item must:
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Be returned within 2Day of delivery
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Be unused, unworn, and in original condition
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Include original packaging, tags, manuals, and accessories (if applicable)
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Not be damaged due to misuse, improper handling, or customer negligence
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
Customers may request a return within 2Day from the date of delivery.
To initiate a return, please contact us at rovenza.store@gmail.com with:
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Your order number
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Reason for return
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Photos/videos of the product (if damaged or defective)
Our support team will review your request and guide you through the return process.
3. Refund Process & Timing
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved:
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Refunds will be processed within 3-5Days
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Refunds will be issued to the original payment method used during purchase
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Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account
If your refund is delayed, please contact your payment provider first before reaching out to us.
4. Exchange Options
We offer exchanges for:
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Damaged items
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Defective products
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Incorrect items received
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Size or variant issues (if applicable)
Exchange requests must be made within 2day of delivery.
If the requested replacement product is unavailable, we may offer:
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Store credit
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Product replacement of equal value
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Refund (where applicable)
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within [2 DAYS] of delivery at rovenza.store@gmail.com.
To speed up the process, please provide:
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Order number
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Photos/videos showing the issue
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A brief description of the problem
After verification, we will arrange a replacement, exchange, or refund depending on the situation.
6. Non-Returnable Items
The following items are generally non-returnable, unless received damaged or defective:
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Personal care or hygiene products
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Customized or personalized items
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Perishable goods
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Gift cards or promotional items
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Digital/downloadable products
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Clearance or final sale items
For hygiene and safety reasons, some products may not qualify for return once opened.
7. Return Shipping Costs
If the Return Is Due to:
Our Error (Wrong, Damaged, or Defective Item):
We will cover the return shipping cost.
Customer Preference (Change of Mind, Wrong Order, etc.):
Customers may be responsible for return shipping charges.
Shipping fees paid during checkout are generally non-refundable, unless the return is due to our mistake.
8. Order Cancellation
Orders may be canceled before shipment by contacting us at rovenza.store@gmail.com.
Once an order has been shipped, cancellation may not be possible and the order may fall under our return policy instead.
9. Late or Missing Refunds
If you have not received your refund after 3-5Days:
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Check your bank account again
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Contact your payment provider or bank
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Reach out to us at rovenza.store@gmail.com
We will gladly assist you.
10. Contact Us
For any return, refund, or exchange questions, contact us:
Rovenza.Store
Email: rovenza.store@gmail.com
Support Hours: [MONDAY–SATURDAY, 10 AM – 6 PM]